Lead Site Reliability Engineer - Platform Engineering / SRE
Hyderabad, Telangana · Hyderabad · 4+ years experience · Posted Oct 9, 2026
At a glance
- Experience
- 4+ years experience
- Location
- Hyderabad, Telangana · Hyderabad
About the role
- Zenoti is looking for a Lead Site Reliability Engineer to own the reliability of the non-database tier, including web applications, APIs, analytics, and reporting systems running on cloud infrastructure.
- The role involves setting the reliability bar, leading incident and observability practices, and working closely with engineering teams on resilient design and safe delivery.
Responsibilities
- Own the reliability, availability, performance and scalability of Zenoti's non-database platform: web applications, APIs/microservices, background processing, analytics and reporting workloads.
- Define SLIs/SLOs/SLAs and error budgets for application and API components and drive their adoption across engineering teams.
- Lead observability for applications including APM, distributed tracing, log aggregation, metrics, dashboards and actionable alerting.
- Lead incident response for application-tier issues such as triage, mitigation, root cause analysis, blameless postmortems and tracking of corrective actions to closure.
- Drive capacity planning, load and performance testing, autoscaling and cost-efficiency of Azure-hosted application and analytics infrastructure.
- Own reliability of the analytics stack from a platform, availability and performance standpoint.
- Review architecture and design of new services for resilience, fault tolerance, failover, graceful degradation and operability.
- Partner with development teams to improve build, release and deployment pipelines including safe rollouts and rollback strategies.
- Automate toil and operational workflows using Python or similar scripting languages and Infrastructure as Code.
- Mentor and guide engineers, assisting in their career development and coaching them on advanced technical issues.
Requirements
- 12+ years of overall experience in Software Engineering.
- At least 4+ years of experience in Site Reliability Engineering / production operations of web and API-based systems.
- Strong hands-on experience with public cloud, preferably Azure.
- Deep understanding of operating and troubleshooting web applications and REST APIs in production.
- Hands-on experience with monitoring and observability tools such as New Relic, Datadog, Prometheus, Grafana, or Azure Monitor.
- Solid understanding of CI/CD pipelines and build structure.
- Experience with Infrastructure as Code such as Terraform or ARM/Bicep.
- Solid experience in Python or a similar object-oriented or scripting language for automation.
- Experience with microservices, distributed applications, containers, and serverless on Azure.
- Strong debugging skills on Windows and Linux, including IIS and .NET application troubleshooting.
Preferred qualifications
- Configuration management experience such as Ansible, Chef, or Puppet
- Experience supporting analytics/reporting platforms or data pipelines
- Azure certifications (AZ-104, AZ-305, AZ-400) or equivalent
Benefits
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions
- Regular social activities, and opportunities to give back through social work and community initiatives
Skills
- Azure
- Python
- Terraform
- Kubernetes
- Docker
- New Relic
- Datadog
- Prometheus
- Grafana
- Azure Monitor
- Azure DevOps
- Jenkins
Show all 15 skills
- Tableau
- IIS
- .NET
