Lead Therapist - Babington House
Babington House, Frome, England · Babington House · Hybrid · Posted Oct 1, 2026
At a glance
- Workplace
- Hybrid
- Location
- Babington House, Frome, England · Babington House
About the role
- At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence.
- You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests.
Responsibilities
- Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences
- Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
- Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction
- Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings
- Ensure compliance with hygiene, health & safety, and licensing regulations at all times
- Handle member enquiries, feedback, and complaints with professionalism and discretion
- Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives
- Manage stock levels of therapy products and equipment, placing orders as needed
- Lead regular team meetings to foster communication, motivation, and continuous improvement
- Maintain detailed client records and treatment documentation in line with confidentiality policies
Requirements
- Extensive experience as a qualified therapist with a broad range of treatments
- Proven leadership experience within a spa or wellness environment
- Excellent communication, coaching, and interpersonal skills
- Ability to motivate and inspire a team in a high-end service setting
- Strong organisational skills and attention to detail
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Preferred qualifications
- Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
- Additional certifications in advanced or specialised treatments
- Knowledge of spa software and booking systems
- NVQ levels 2 & 3 qualified
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- Free Counselling Sessions
