Legal Operations Manager

San Francisco · San Jose · USD 143,860-172,632 · 7+ years experience · Hybrid · Posted Oct 2, 2026

At a glance

Fastly is looking for a Senior Legal Operations Manager to help develop and manage the systems, processes, and relationships that keep Legal running efficiently.
The role emphasizes thoughtfully implementing AI across the department and partnering with internal teams like Finance, IT, Business Systems, and Security to turn legal operations into a competitive advantage.
This is an individual contributor position reporting to the Director of Legal Operations with opportunities for growth within the organization.

Serve as the key administrator of Ironclad, owning templates, workflows, repository design, system configuration, and technical integrations.
Establish standardized, automated, efficient, and scalable contracting processes across business and legal teams.
Leverage AI to strengthen the post-signature contract repository for smarter search, extraction, classification, risk identification, and obligation management.
Manage the strategic use of Onit's Unity (aka SimpleLegal) for e-billing and spend management, utilizing AI-assisted invoice review and spend-analysis tools.
Manage outside counsel and legal service provider relationships, including the implementation and management of outside counsel guidelines.
Assist in building and maintaining the Legal team's annual budget and forecast while tracking spend and reporting on legal operational KPIs.
Maintain and improve knowledge management repositories in Google Drive and Confluence, keeping playbooks, training materials, and policies current.
Assist in managing legal holds, data preservations, data collections, and document reviews using the Reveal ecosystem.
Serve as a central program management partner across Legal department initiatives, managing project plans, timelines, and workstreams.
Partner with cross-functional teams to pilot, evaluate, and scale AI-powered legal tools and build intelligent intake, triage, workflow, and knowledge systems.

7+ years of experience in legal operations, business/program operations, or a related function, ideally within a technology, SaaS, AI, or high-growth environment.
Hands-on experience administering Ironclad (CLM), SimpleLegal/Unity (matter management and e-billing), and eDiscovery management platforms.
Significant experience using and deploying generative AI tools (e.g., Claude and Gemini) and agents to drive efficiency in legal and legal operations work.
Experience building and managing knowledge management systems and playbooks/templates used across a legal team.
Demonstrated experience managing legal spend and supporting legal budgeting, forecasting, and accrual processes in partnership with Finance.
Track record of leading complex, cross-functional programs from strategy through execution, and driving adoption of new tools and processes.
Strong analytical and process improvement skills to turn data into actionable insights for leadership.
Outstanding written and verbal communication skills with the ability to influence and collaborate across all levels and functions without direct authority.
Hyper-organized and detail-oriented project manager with the ability to manage multiple concurrent priorities in a fast-paced, distributed environment.
Bachelor's degree or equivalent practical experience.

Experience with eDiscovery, legal hold, or data governance platforms such as Reveal Hold, Onna, or Logikcull.
Experience designing and evaluating AI pilots with defined success criteria and attorney oversight of AI output.
Experience with trade compliance or export screening workflows and tools such as Descartes.
Experience supporting a legal department at a public technology company.
Project management or process improvement credentials (e.g., PMP, Lean, Six Sigma).
Active participation in the legal operations community (e.g., CLOC, ACC Legal Operations).

The position has an opening and preferred office location in San Francisco, CA.
Fastly embraces a largely hybrid model allowing employees flexibility to split time between the office and home.
The role may require travel as required or requested by the manager.
Standard working hours are during core business hours, Monday through Friday, with occasional flexibility required outside these hours.

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