Managed Services Analyst I
Hyderabad, Telangana · India Hyderabad · 1-3 years experience · Posted Oct 1, 2026
At a glance
- Experience
- 1-3 years experience
- Location
- Hyderabad, Telangana · India Hyderabad
About the role
- The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX, working on behalf of hospitals to enable seamless purchase order processing.
- The analyst works within custom software to process order transactions that require manual assistance, calling US-based healthcare suppliers to obtain key order processing information.
Responsibilities
- Work within a software queue to identify the next order for processing
- Call US based healthcare suppliers and obtain key order processing information
- Correlate order response information based on attributes that are confirmed in the call
- Create case notes and maintain the case information within our software
- Attain mastery on all the learning resources shared
- Triage the case assigned and act adhering to the SOP
- Make case notes and escalate if required for next level of associate group
- Reconcile data and loop the raw information to the transactional workflow
- Adhere to timelines in handling the cases assigned and maintain hourly throughput
- Use and update the trackers and dashboards to understand and shift to the necessary queues
Requirements
- Excellent communication skills with neutral English accent and ability to understand foreign English accents
- Strong customer support skills
- Proficiency in Microsoft Office applications and basic knowledge of Excel
- Navigate and manage multiple tabs at once
- Strong accountability and integrity due to sensitive nature of information
- Determined, detail oriented, and proactive individual
- Ability to execute all the checklist actions in the owned transactions
- Clear and effective written communication
- Must be a Graduate (certificates required)
Benefits
- 1 way drop cab facility
Skills
- Microsoft Office
- Excel
