Managed Services Analyst II

Office Location or Remote - USA · 1-2 years experience · Remote · Posted Sep 30, 2026

At a glance

The Managed Services Analyst II role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services.
This role supports administrative processes and tasks in support of team objectives while maintaining effective time management and attention to detail.

Support accounts as the operational point of contact between customers and internal service delivery teams.
Analyze dashboards compiling account health, service utilization, and operational metrics to report insights and support customers.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics, accurately document work and customer interactions, and escalate repetitive issues.
Proactively maintain and contribute to team reference materials.
Train and mentor MSA I team members on customer communication and engagement standards.
Support increased adoption of GHX's recommended practices through daily customer interactions.

High School Diploma or equivalent with 1-2 years' experience
Technical knowledge of software products
Working knowledge of Microsoft Office Suite, particularly Microsoft Excel, Word and PowerPoint
Experience working in a team-oriented environment
Able/willing to work 8am-5pm Eastern Standard Time Zone (Monday-Friday)
Able/willing to travel up to 15% annually