Manager, Account Management, SME & Growth, CN

CN - Shanghai · CN - Shenzhen · 6+ years experience · Full-time · Posted Oct 10, 2026

At a glance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

As the Manager, Account Management, SME & Growth, CN, you will be the front-line execution leader of our post-sale growth engine.
Leading a high-performing team of Individual Contributors, you will execute the GTM strategy to drive product adoption, upsell/cross-sell, and long-term customer retention across our SME & Growth segment.

Directly lead, mentor, and scale a team of Account Managers or CSMs; foster a culture of high performance, continuous learning, and accountability.
Operationalize the GTM strategy to maximize product adoption, expansion revenue (upsell/cross-sell), and customer retention within the SME & Growth customer portfolio.
Act as an executive escalation point for key customer accounts, building trust with key client stakeholders to ensure Airwallex solutions deliver continuous value.
Partner closely with Product, Engineering, Marketing, and Revenue Operations to channel customer feedback into product enhancements and streamline customer-facing processes.
Set team and individual targets around revenue, product penetration, and customer satisfaction; track KPIs, conduct pipeline reviews, and implement tactical coaching to elevate team performance.
Proactively identify churn risks, handle complex customer escalations, and develop effective mitigation strategies.
Champion Airwallex’s operating principles and values, acting as a cultural advocate and role model for the team.

6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms.
Proven track record of leading front-line commercial/AM teams to achieve revenue and retention targets in a fast-paced environment.
Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching.
Solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.
Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior level decision-makers.
Hands-on experience in account planning, portfolio management, and executing adoption playbooks.
Bachelor’s degree or equivalent practical experience.

Experience scaling teams in high-growth technology environments or cross-border trade/Fintech platforms.
Proficiency with CRM and reporting tools (e.g., Salesforce, Looker, SQL).
Familiarity with API-based payment products or complex SaaS solutions.