Manager, Client Services Project Manager

USA - Atlanta · 5+ years experience · Posted Oct 20, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions.
You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture
Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations
Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team
Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution
Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements
Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking
Guide escalation management and ensure projects meet quality, timeline, and budget commitments
Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)
8+ years of experience managing SaaS or technology solution delivery
Minimum 5 years of proven people management, team leadership, and direct reports supervision
Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments
Familiarity with technical integrations to third-party systems (e.g., APIs, data exchange, and interface requirements)
Exceptional planning, prioritization, and risk management skills
Strong communication, stakeholder engagement, and escalation management abilities
Collaborative mindset with a proven ability to build partnerships and align cross-functional teams around shared goals
Experience with formal project planning tools and project governance frameworks
Willingness to travel as needed to customer locations (travel up to 25%)

PMP or relevant Project Management certification strongly preferred
Familiarity with public safety or justice systems (e.g., case management, Evidence management)