Manager, Professional Services & Consulting
Escazu, CRI · Costa Rica · 3+ years experience · Posted Oct 8, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Escazu, CRI · Costa Rica
About the role
- Zscaler is looking for a Manager of Professional Services to join the team in Costa Rica, reporting to the Director of Professional Services AMS.
- The role involves leading the delivery and post-sales deployment programs for clients by overseeing a high-performing team of technical consultants and project managers.
Responsibilities
- Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS Central Region
- Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery
- Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments
- Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads
- Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS
- 3+ years of experience in a leadership role managing delivery teams in a high-growth environment
- Proven experience managing geographically distributed teams and cross-functional stakeholders
- Demonstrated experience in leadership development and implementing organizational strategy
- Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols
Preferred qualifications
- Experience leveraging AI tools and automation to optimize delivery workflows, operational efficiency, or team performance
- Direct familiarity with Zscaler technology or cloud security frameworks
- Relevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP, or an advanced degree in IT or Computer Science
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Hybrid working model
Skills
- AI/ML
- Network Technologies
- VPNs
- Firewalls
- Proxies
- Cloud Security Protocols
- AWS
- Azure
- GCP
- PMP
- CISSP
