Manager, Solutions Consulting
Albany · Atlanta · Austin · Chicago · Miami · New York City · Philadelphia · Illinois · USD 226,000-283,000 · 2+ years experience · Hybrid · Posted Sep 23, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Albany · Atlanta · Austin · Chicago · Miami · New York City · Philadelphia · Illinois
- Salary
- USD 226,000-283,000 · OTE
- Visa sponsorship
- Visa sponsorship not offered
About the role
- The Manager, Solutions Consulting leads a regional team responsible for driving customer adoption and revenue growth within the New Relic platform.
- This role involves developing and mentoring a team of Solutions Consultants while collaborating with sales and technical teams to ensure customers realize business value from observability solutions.
Responsibilities
- Lead the development and growth of teams expanding New Relic’s customer base.
- Manage the team to deliver services that enhance time to value for net new customers.
- Support and coach account teams with opportunity qualification, Proof of Value presentations, RFP responses, and business justification.
- Provide internal and external thought leadership regarding observability and business transformation.
- Act as a point of escalation to resolve account issues using cross-functional resources.
- Maintain knowledge of supported technologies to help customers solve business challenges.
- Partner with sales leaders and teams to engage with stakeholders at prospective and existing customers.
Requirements
- 10+ years of direct customer-facing Solution Consulting or Sales Engineering experience.
- Proven track record of driving customer ARR growth, ideally in a new logo/acquisition focus.
- Experience building and managing Solutions Consultants, Technical Account Managers, or similar technical teams.
- Technical and SaaS experience with the ability to communicate with technical customers.
- Ability to create and execute sales strategies and support delivery models.
- Track record of developing and mentoring talent.
- Deep understanding of value drivers in recurring revenue business models.
- Computer Science Degree or equivalent.
Preferred qualifications
- 2+ years of direct management of solutions consulting, professional services, or technical customer success teams.
- Experience with web application development and architecture.
- Experience with generative AI tools and agentic AI technology stacks.
- Experience in the Observability space.
Benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time off
Workplace
- This role is eligible for a flexible workforce model including fully office-based, fully remote, or hybrid.
Skills
- DevOps
- Architecture
- Observability
- Service Delivery
- Application Performance Monitoring
- Infrastructure
- APIs
- Analytics
- AI
- ML
- Network Performance
- SaaS
