Manager, Starlink Customer Success (Americas)

Bastrop, TX · Hawthorne · Redmond, WA · 2+ years experience · Hybrid · Posted Oct 2, 2026

At a glance

Manage the team responsible for the enterprise reseller business across the United States, Canada, and Latin America as a player-coach.
Drive revenue growth with existing customers, expand Starlink usage, and maintain strong commercial relationships across diverse markets.

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
Grow revenue across an existing book of enterprise resellers.
Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
Build hardware and service forecasts that leadership can rely on, with a clear view of what will close, what may slip, and why.
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for differences between markets.
Work through billing, tax, payment, capacity, logistics, and activation issues when they are blocking revenue.
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward.
Align closely with regional Sales and Channel Sales teams so resellers hear a clear and consistent message on Starlink growth priorities.
Identify recurring issues that slow growth and work with the right teams to resolve them at scale.
Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently.

Bachelor's degree or equivalent professional experience.
6+ years in customer success, account management, sales, or another commercial role for a technical product.
3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion.
2+ years of direct people management.
Experience managing enterprise customers across multiple markets or countries.

Strong track record of growing revenue within existing enterprise accounts.
Experience managing commercial relationships across the United States, Canada, and/or Latin America.
Commercial mindset with the ability to understand a customer's business, find opportunities, and turn them into revenue.
Experience leading people who owned customer and revenue goals.
Strong financial understanding, including pricing, billing, collections, and payment terms.
Experience working through complex customer issues across billing, tax, logistics, capacity, or operations.
Spanish language proficiency.
Experience in telecommunications, satellite, connectivity, networking, or another technical industry.

Must be willing to work onsite five days per week.
Must be willing to travel regularly throughout the Americas and to other SpaceX locations.
Must be available for early mornings, evenings, and occasional weekends to support customers across time zones and commercial deadlines.
Must be able to meet requirements for international travel.