Member of Technical Staff - Shared Services
New York, NY · San Francisco · London · Full-time · Onsite · Posted Sep 30, 2026
At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- New York, NY · San Francisco · London
- Visa sponsorship
- Visa sponsorship available
About the role
- Join Reflection AI as a Member of Technical Staff - Shared Services to build and operate core shared services that power research, training, and production environments.
- Develop reliable, scalable developer infrastructure, SRE capabilities, and high-throughput data ingestion tooling to accelerate every team as the company scales.
Responsibilities
- Build and operate shared services that multiple teams rely on across research and production workflows.
- Define and uphold reliability targets through SLIs, SLOs, and healthy on-call practices.
- Maintain strong operational readiness with runbooks, incident playbooks, and capacity planning.
- Ensure correctness and performance under load, addressing consistency, tail latency, and failure modes.
- Develop APIs, SDKs, and internal platforms that enable high-velocity experimentation and iteration.
- Reduce operational burden through better tooling, standardization, and platform patterns that scale across teams.
Requirements
- Strong software engineering background with experience shipping production-grade systems.
- Experience designing APIs, services, or developer platforms that handle large-scale data or compute.
- Comfortable navigating complex codebases, debugging hard problems, and optimizing for reliability and speed.
- Thrive in a high-agency, fast-paced startup environment; bias toward action and impact.
- Excited about zero to one challenges, building new systems rather than maintaining legacy ones.
- Collaborative, clear communicator, and comfortable working across research and infra boundaries.
- Motivated by creating the software backbone for the world's most capable open-weight AI systems.
Benefits
- Top-tier compensation with salary and equity
- Stock options
- Comprehensive medical, dental, vision, and life insurance
- Annual wellness allowance
- Lunch and dinner provided in the office daily
- 22 weeks paid parental leave for all new birthing and non-birthing parents
- Unlimited paid time off in the U.S. and 30 days in the U.K.
- Regular off-sites, happy hours, and team celebrations
Skills
- gRPC
- Protobuf
- Go
- Rust
- C++
- Kubernetes
- Containers-as-a-Service
