Mid-Market Implementation Specialist - Americas

Remote · Full-time · Remote · Posted Oct 1, 2026

At a glance

The Mid-Market Implementation Specialist manages and executes end-to-end implementations of Ashby’s solution for Mid-Market and smaller enterprise customers.
This role involves maintaining a book of business of approximately 15 active implementations at a time, with each project lasting 4-8 weeks.
The specialist acts as a proactive guide and advocate, helping customers achieve their desired outcomes and expedited time to value.

Manage and execute end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers.
Define project scope, align stakeholders, and communicate project plans.
Develop and execute implementation plans to ensure a positive customer experience.
Advise customers on best practices specific to their software usage.
Navigate change management processes to help customers adapt to new systems.
Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.
Proactively address thematic customer opportunities and improve internal processes.
Maintain high levels of engagement and communication throughout the implementation period.

Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments.
Experience with complex, multi-module SaaS systems.
Understanding of shared configuration, data models, analytics, conditional logic, and relational data.
Ability to work effectively in a remote-first setting.
Willingness to travel less than 10% for customer engagements.
Demonstrated ability to define scope, communicate project plans, and deliver results against expectations.