Mission Operator - Chicago Police Department

Chicago · Illinois-Remote · USD 74,250-118,800 · 5-7 years experience · Posted Sep 25, 2026

At a glance

As a Mission Operator II, you serve as the trusted technical advisor for complex public safety agencies, helping customers maximize the value of Axon's technology ecosystem throughout the entire customer lifecycle.
You combine deep software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies modernize how they work.

Serve as the primary technical advisor for assigned public safety agencies.
Build trusted relationships with technical, operational, and executive stakeholders.
Conduct regular business and technology reviews focused on operational success.
Develop long-term customer success and technology adoption strategies.
Represent customer priorities across Axon.
Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
Lead technical escalations involving Product, Engineering, Support, and Professional Services.
Guide implementation planning, architecture discussions, and technology modernization.
Serve as the technical authority during deployments and operational challenges.
Lead deployments across multiple Axon products.

Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
Strong troubleshooting, analytical thinking, and root-cause analysis skills.
Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
Proven ability to independently manage complex customer relationships.
Strong executive communication and consulting skills.
Ability to travel as required.
Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.