At a glance
- Experience
- 1-3 years experience
- Location
- Philippines
About the role
- As an Onboarding Success Analyst, you will sit at the intersection of KYC rigour and client experience, owning the review of complex onboarding cases and IDV outcomes across a global client base.
- This is not a box-ticking role: you will dig into discrepancies, make risk-based decisions, and directly shape how Axi's onboarding controls evolve.
Responsibilities
- Review customer applications and KYC documentation end-to-end, making clear accept, escalate, or reject decisions against Axi's onboarding requirements and applicable regulatory frameworks.
- Assess IDV results and identity documents with precision, identifying discrepancies, inconsistencies, and risk signals that automated systems miss.
- Own the processing of KYC, account setup, and onboarding requests within established controls and procedural timelines, maintaining accuracy at volume.
- Lead the handling of complex and high-risk cases, applying CDD and AML procedures to make sound, defensible decisions on Enhanced Due Diligence scenarios.
- Investigate KYC and IDV failures by coordinating directly with Compliance, Technology, and Operations teams, diagnosing root cause and driving resolution.
- Identify patterns in recurring KYC gaps or onboarding failures and translate those findings into actionable recommendations for process improvement, control enhancements, or SOP updates.
- Undertake any additional duties, projects and responsibilities as reasonably assigned to support evolving business and operational requirements.
Requirements
- 1–3 years of experience in KYC, AML, customer due diligence, identity verification, or onboarding operations within financial services, fintech, banking, payments, or online brokerage.
- Hands-on experience reviewing identity documents and assessing IDV outcomes, with a clear understanding of what constitutes a compliant verification result versus a risk flag.
- Proven track record of applying risk-based decision-making to onboarding cases, including knowing when to escalate and when to approve based on policy and evidence.
- Solid grounding in CDD and AML frameworks as they apply to client onboarding, with the ability to apply those frameworks independently on complex cases.
- Detail-oriented by nature, catching what others overlook and documenting reasoning clearly.
- Proactive in identifying what is broken before being asked, and confident working across Compliance, Technology, and Operations teams to get it fixed.
- Comfortable making decisions independently in ambiguous situations, anchored by policy and evidence rather than habit.
Preferred qualifications
- Experience with IDV platforms and KYC/AML systems is a strong plus.
- Exposure to Enhanced Due Diligence or high-risk client onboarding cases is advantageous but not essential.
- Familiarity with case management or CRM systems such as Salesforce is good to have.
- Experience writing or updating SOPs and process documentation is preferred.
Benefits
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training & certifications and soft skills development
- Health and life insurance for employees along with 2 dependents
- Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave
- Team-building experiences and corporate parties
Workplace
- All Axi Philippines employees will be officially working under Satellite Office Philippines as the designated Employer of Records (EOR).
Skills
- Salesforce
- KYC
- AML
- CDD
