Onsite Customer Service (Mandarin Required)
San Jose · Think Academy US Online · Contract · Remote · Posted Sep 30, 2026
At a glance
- Employment
- Contract
- Workplace
- Remote
- Location
- San Jose · Think Academy US Online
About the role
- Think Academy US is seeking a high-energy Customer Success Specialist to manage the customer journey for K-12 students and their parents. This role involves providing professional support, resolving inquiries, and collaborating with internal teams to ensure a positive educational experience.
Responsibilities
- Provide ongoing support to enrolled students and parents across multiple communication channels.
- Serve as a trusted point of contact for families.
- Monitor student progress and parent needs.
- Assist with course scheduling, class changes, and leave requests.
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues and implement solutions.
- Document customer feedback and service interactions accurately.
- Partner with teaching and operations teams to improve service processes.
Requirements
- Bachelor's degree or above.
- Fluent Mandarin communication skills (speaking and writing).
- Intermediate English reading level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts.
- Must have a personal computer and reliable internet connection.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused and detail-oriented approach.
Preferred qualifications
- Prior experience in customer service, student services, academic advising, class management, or educational administration.
- Experience in the education industry.
Benefits
- Performance-based commission
- 401(k) Match
- Health insurance
- Vision insurance
- Dental insurance
Workplace
- Remote work environment.
