Operations Associate - Flexdrive
Philadelphia · Philadelphia Express Drive · 1+ years experience · Onsite · Posted Oct 8, 2026
At a glance
- Experience
- 1+ years experience
- Workplace
- Onsite
- Location
- Philadelphia · Philadelphia Express Drive
About the role
- Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join the Philadelphia team full-time.
- The role involves providing quality in-person experiences by serving customers at local Flexdrive facilities that offer the Express Drive Program end-to-end rental process.
Responsibilities
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Philadelphia area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Preferred qualifications
- You love ride-sharing so much that you're a Lyft driver too
- Proficiency in other languages
Benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program
Workplace
- This role is on-site at a Lyft Flexdrive hub or office location full time.
