At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Dublin
About the role
- Notion is seeking an Outcomes Architect in Dublin to help customers turn ambition into working systems inside Notion.
- You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, focusing on flat, at-risk, or customers needing a stronger path to measurable impact.
- You will partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning.
Responsibilities
- Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and high NRR
- Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
- Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk
Requirements
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
- Additional languages
Workplace
- Work from the Dublin office on Mondays, Tuesdays, and Thursdays (Anchor Days).
Skills
- Notion
- AI Tools