At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Vicenza
About Onebrief
- Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
- Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.
- We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
- Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
- Required: Top Secret clearance with eligibility for SCI
- In person in Vicenza, Italy
About the role
- The Partner Engagement Manager serves as a trusted technical partner and subject-matter expert for customers using Onebrief's military planning and AI-powered workflow software.
- This role bridges the gap between engineering and the customer, ensuring users adopt new platform capabilities while optimizing workflows within operational environments.
Responsibilities
- Clearly communicate user needs to the product team and maintain high product proficiency.
- Understand, request, and effectively leverage company resources to meet company goals.
- Lead or support military planning exercises.
- Recommend product improvements based on user observations.
- Identify workflow gaps and drive adoption through hands-on configuration, user coaching, and optimization.
- Coordinate with customers and product engineering teams during incident response.
- Align team efforts to deliver a positive customer experience while synchronizing workflows across commands.
- Enable expansion and upsell opportunities to Allies and Partners by delivering the Onebrief value proposition.
Requirements
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
- Exposure to large staff planning through Professional Military Education or service experience.
- Familiarity with major military planning exercises and protocols for software deployment on classified networks.
- Proven ability to expand business presence within a customer location regarding software or technology solutions.
- Experience in face-to-face and remote customer support and incident coordination.
- Strong technical skills to master the application, troubleshoot issues, and liaise on technical matters.
- Proven ability to navigate large government organizations and solve bureaucratic challenges.
- Current Top Secret clearance with eligibility for SCI.
- Ability to access DOD facilities and installations.
Preferred qualifications
- Technically adept and capable of becoming a power user.
- Strong interpersonal skills to develop rapport and align diverse perspectives.
- Mission-driven mindset.
- Proactive and adaptable in fast-paced or ambiguous settings.
- Ability to communicate clearly, concisely, and candidly.
Skills
- AI-powered Workflow Software
- Software Deployment On Classified Networks
- Workflow Optimization
