At a glance
- Workplace
- Onsite
- Location
- Pittsburgh
About the role
- The Pharmacy Partner Coordinator serves as the primary point of contact for external pharmacy partners, managing daily billing and operational inquiries.
- This role ensures shipment processing times meet company standards and manages the investigation, reporting, and patient communication for potential incidents.
Responsibilities
- Manage internal processing and shipping escalations, including expedited requests and reshipments.
- Identify and resolve orders pending shipment on a daily basis.
- Document data discovery according to operating procedures.
- Collaborate with the pharmacist team to resolve billing, clinical, and inventory inquiries.
- Solve complex escalations from operational departments to ensure order progression.
- Provide routing information and shipping instructions to external pharmacy partners.
- Maintain records of mail deliveries and confirm delivery status.
- Monitor and manage open patient and pharmacy-reported incidents.
- Report required incidents in Healthicity.
- Review daily reporting to ensure business targets are met.
Requirements
- At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
- High school diploma or GED.
- Exceptional verbal and written communication skills.
- Strong analytical thinking, sound judgment, and a solid operational mindset.
- Commitment to delivering exceptional patient care.
- Ability to collaborate effectively within team and cross-functionally.
- Advanced technical aptitude with the capacity to learn complex software systems.
- Experience with Google Suite.
Preferred qualifications
- Bachelor’s degree
- Experience mentoring or informally training other employees
Benefits
- Health, Dental & Vision insurance from day 1
- Employee Assistance Program
- Vacation (up to 80 hours in year one)
- 40 hours paid sick time per year
- 9 paid holidays + 2 floating holidays
- 12 weeks paid parental leave (birthing) / 4 weeks (non-birthing)
- 401(k) with Traditional and Roth options
- Life & Disability Insurance
- Commuter benefits including free onsite parking and shuttle service
- Daily snack & drink stipend
Workplace
- 100% in office in Robinson Township, PA (Pittsburgh).
Skills
- Google Suite
- Healthicity
