Phone Numbers Operations Specialist 1

Colombia · 2+ years experience · Remote · Posted Oct 14, 2026

At a glance

Twilio is seeking a Product Operations Specialist I to support Porting and Hosting Operations within the Global Number Management team.
This entry-level role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions.
You will work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale.

Manage inbound porting requests with care, urgency, and accuracy to champion the customer experience.
Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier.
Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.
Follow industry and regulatory standards in number portability and telecom compliance.
Take initiative in solving problems and navigating complexity, even when documentation is limited.
Identify recurring issues and inefficiencies in porting and hosting operations to improve workflows or tooling.
Aim to exceed SLAs and continuously look for ways to optimize how core operations are executed.

2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA, or related areas.
Bilingual with Spanish and English proficiency.
Strong organizational skills and ability to manage detailed processes with accuracy.
Basic data analysis using Excel, Google Sheets, SQL, or automation tools.
Structured thinking.
Basic AI prompting and workflow building.
Excellent verbal and written communication, both internally and with external partners.
Comfort working with tools like ticketing systems such as Excel, Zendesk, or JIRA, spreadsheets, and internal platforms.
Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.
Customer-centric mindset with strong attention to detail and a proactive attitude.

Remote-first company based in Colombia.
May be required to travel occasionally to participate in project or team in-person meetings.