At a glance
- Experience
- 2+ years experience
- Location
- Los Angeles
About the role
- As a Player Support Producer lII at Riot Games, you will be responsible for defining the holistic support experience for your products and working with Product, Technology, and Operations teams to make this vision a reality.
- You will lead a team of cross functional stakeholders to deliver a holistic support experience for upcoming game features for one or more products.
Responsibilities
- Own production planning and delivery for all support content related to our games including content, managing schedules, priorities, resources, dependencies, and risks.
- Drive predictable delivery across internal teams and co-development partners, proactively identifying constraints, resolving blockers, and addressing root causes.
- Partner with Product and Creative leaders to make informed scope, priority, and trade-off decisions based on player value, developer cost, quality, and support data.
- Build strong relationships across disciplines, development partners, and locations, adapting your approach to different teams and cultures.
- Communicate status, milestones, risks, dependencies, and trade-offs clearly to stakeholders and leadership.
Requirements
- 5+ years professional experience
- 2+ years of experience in a product management, project management or production role
- Experience with product management and project management software (Jira, Portfolio, etc)
- Experience with software, game, and/or product development strategies and best practices
- Experience translating UX testing and feedback into new features
- Demonstrated record of critical thinking and creative problem solving to address complex challenges
- 5+ years of production experience, including experience delivering support for AAA games.
- Experience making scope, priority, and resource decisions by balancing player value, quality, development cost, risk, and delivery constraints.
- Experience managing delivery and dependencies across distributed teams.
- Strong communication and stakeholder management skills, with experience partnering with Product, Engineering, Operations, Creative, Training, and Content teams to align priorities and navigate trade-offs.
Benefits
- Open paid time off policy
- Flexible work schedules
- Medical insurance
- Dental insurance
- Life insurance
- Parental leave for you, your spouse/domestic partner, and children
- 401k with company match
Skills
- Jira
- Portfolio
