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Principal Product Manager

Twilio

US · USD 171,120-213,900 · 5+ years experience · Remote · Posted Oct 2, 2026

At a glance

Experience
5+ years experience
Workplace
Remote
Location
US
Salary
USD 171,120-213,900

About the role

  • The Principal Product Manager for the Channels email team will own and lead the strategic email data plane integrations strategy.
  • This role involves navigating complex infrastructure challenges and transforming ambiguity into resilient, scalable systems to support future growth.

Responsibilities

  • Serve as a subject matter expert on email, cross-channel, and partner integrations.
  • Contextualize the total opportunity size and business impact of proposed product improvements using financial and engineering data.
  • Develop and lead the multi-year product roadmap for the domain.
  • Make synthesized recommendations on priorities based on opportunity and timing.
  • Partner with GTM stakeholders to ensure successful delivery of commitments.
  • Lead product requirements, program milestones, and launch planning, including customer transitions from legacy products and APIs.
  • Document ideas and research for team review to support a remote-first environment.
  • Collaborate with adjacent product managers.

Requirements

  • 10+ years of experience in product management, including 5+ years in the email domain.
  • Proven ability to work backwards from customer needs to translate problems into product decisions.
  • Strong understanding of B2B and large enterprise operations, including sales cycles and organizational dynamics.
  • Strong understanding of Amazon Web Services (AWS) Cloud services.
  • Experience in APIs or platform products, including designing for reliability, scale, and developer usability.
  • Highly collaborative with the ability to build cross-functional relationships in remote, global teams.
  • Ability to mentor, inspire, and set vision for high-impact initiatives.

Preferred qualifications

  • Understanding of Microsoft Azure Cloud services

Benefits

  • Competitive pay
  • Generous time off
  • Parental leave
  • Wellness leave
  • Healthcare insurance
  • Retirement savings program (401k)
  • Equity plan
  • Corporate bonus plan
  • Paid sick time

Workplace

  • Remote-first company based in the United States.
  • Occasional travel required for team gatherings, functional off-sites, or customer meetings.

Skills

  • Amazon Web Services
  • Microsoft Azure
  • APIs

Twilio

Principal Product Manager

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