Twilio logo

Principal, R&D Strategy & Operations

Twilio

US · USD 171,120-213,900 · 10+ years experience · Remote · Posted Oct 1, 2026

At a glance

Experience
10+ years experience
Workplace
Remote
Location
US
Salary
USD 171,120-213,900

About the role

  • The Principal, R&D Strategy & Operations drives strategic initiatives across R&D and leads executive communications for Product and Engineering.
  • This role is responsible for translating complex technical work into clear executive narratives for business reviews and board updates.
  • The position serves as the connective tissue between Product and Engineering and the rest of the company while designing lean processes.

Responsibilities

  • Own the narrative for R&D across monthly and quarterly business reviews, board updates, and executive communications.
  • Lead strategic projects for the CPTO and executive team.
  • Partner on annual and quarterly planning cycles and mid-year retrospectives.
  • Track team progress against plans through Release Council and surface risks.
  • Support the R&D/GTM interlock to inform GTM planning cycles.
  • Define and drive adoption of lean R&D processes to reduce manual overhead.
  • Partner with Finance and Data teams to automate product and business metrics reporting.

Requirements

  • Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
  • 10+ years of experience across product, engineering, and process/program management.
  • Experience in a leadership capacity, whether leading teams directly or through influence.
  • Experience leading programs or product operations for B2B SaaS, PaaS, or equivalent.
  • Track record of delivering high-impact, highly cross-functional programs end to end.
  • Outstanding written and verbal communication skills for executive narratives.
  • Ability to build trust and exchange ideas across organizational boundaries.
  • Excellent problem-solving, negotiation, and organizational skills.
  • Ability to thrive in a fast-paced, evolving, ambiguous environment.

Preferred qualifications

  • Master’s in computer science, engineering, or business administration.
  • Experience leading change management in B2B SaaS.

Benefits

  • Competitive pay
  • Generous time off
  • Parental leave
  • Wellness leave
  • Healthcare insurance
  • 401(k) retirement account
  • Equity plan
  • Corporate bonus plan
  • Paid sick time
  • Paid personal time off

Workplace

  • Remote-first company.
  • Approximately 5-10% travel anticipated for team gatherings, off-sites, or customer meetings.

Skills

  • Product Operations
  • Program Management
  • B2B SaaS
  • PaaS
  • Change Management

Twilio

Principal, R&D Strategy & Operations

Apply now