At a glance
- Experience
- 4+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- San Francisco
About Sierra
- Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
About the role
- We're hiring a Product Counsel to be a core member of Sierra's growing legal team.
- This role will report to our Associate General Counsel, Product and Privacy, as part of our growing product legal function.
- You will be a legal partner for Sierra's product and engineering teams, and help shape how our products go to market responsibly, ensuring privacy, compliance, and risk considerations are embedded throughout the product lifecycle.
Responsibilities
- End-to-end responsibility for product legal support: counsel Product and Engineering teams from concept through launch across Sierra's agent platform and new products.
- Work closely with Engineering teams to integrate compliance and privacy-by-design principles and AI transparency measures into product development.
- Advise the customer-facing Agent Development teams on legal requirements of product features, including consumer protection, telecommunications (e.g., voice and messaging), and industry-specific requirements for regulated customers.
- Develop scalable product review processes, launch checklists, and self-serve guidance that let product teams move quickly.
- Advise on emerging AI-specific regulations and their applicability to Sierra's products.
- Partner with the privacy team to implement AI governance policies and frameworks to ensure responsible AI deployment.
- Monitor legal developments affecting AI products, advising product leadership on risks, trends, and design implications.
Requirements
- 4+ years of legal experience, with a combination of large international law firm and in-house experience at a tech company.
- Experience advising product and engineering teams on new product development, ideally involving AI/ML, communications, or platform products.
- Working knowledge of the legal domains that touch product development, including privacy (e.g., GDPR, CCPA), AI regulatory frameworks (e.g., EU AI Act, NIST AI Risk Management Framework), consumer protection, and IP.
- Ability to partner with technical teams to understand all aspects of Sierra's product offering.
- Strong analytical skills and the ability to balance legal risks and business objectives in a fast-moving environment.
- Strong verbal and written communication skills and the ability to partner with both legal and non-legal stakeholders.
- A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others.
- Be a team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception.
Preferred qualifications
- Experience with voice/telephony products and related regulatory regimes (e.g., TCPA, state call recording laws).
- Experience counseling on products sold into regulated industries (healthcare, financial services).
- Familiarity with machine learning models and their associated risks.
- Previous experience developing trust and safety or responsible AI programs.
- Startup experience and comfort with rapid iteration and ambiguity.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
- Eligible full-time employees can participate in Sierra's equity plans
Workplace
- We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
Skills
- AI/ML
- GDPR
- CCPA
- EU AI Act
- NIST AI Risk Management Framework