Product Knowledge and Enablement Manager - AXS

Los Angeles · AXS - Los Angeles · USD 73,500-90,000 · 5+ years experience · Onsite · Posted Oct 7, 2026

At a glance

The Product Knowledge & Enablement Manager creates clear, client-facing education for complex AXS products and workflows.
This role strengthens the Knowledge Base as the primary self-service learning resource while supporting advanced client education, product adoption, GTM initiatives, and release communications.

Develop complex process documentation and workflow-based learning resources for assigned AXS products, services, and client use cases.
Create playbooks, checklists, job aids, process guides, decision support materials, and other resources that help users complete work accurately and independently.
Improve the quality, structure, and usability of Knowledge Base content by applying content standards, templates, taxonomy, metadata, tagging, lifecycle practices, and content consolidation strategies.
Identify documentation gaps, duplicate guidance, outdated content, and failed-search topics.
Design and deliver advanced, client-facing product education and adoption activities, including product deep dives, feature education, office hours, and workshops.
Support product launches, releases, GTM initiatives, and product communications by translating product changes into audience-specific education plans and resources.
Coordinate related KB content, Academy materials, webinars, job aids, and client-facing communications.
Use participation, search, content, support, and adoption data to evaluate the effectiveness of learning resources and recommend improvements.
Maintain strong stakeholder relationships and communicate risks, priorities, and progress.

BA/BS Degree (4-year) Client education, product enablement, instructional design, training, communications, customer success, or a related field.
5+ year's experience in product education, client enablement, technical writing, knowledge management, instructional design, product adoption, or a related field.
Experience supporting complex B2B software, SaaS, ticketing, venue operations, event operations, or another workflow-intensive technology environment.
Experience creating client-facing documentation, playbooks, job aids, workflow guides, learning content, or product adoption resources.
Experience supporting product releases, GTM initiatives, feature adoption, advanced training, webinars, or client workshops.
Experience with knowledge management, content lifecycle management, taxonomy, metadata, search optimization, or learning management platforms.
Experience using generative AI tools for content development, analysis, classification, or workflow improvement with appropriate human review.
Strong understanding of complex software workflows, business processes, user personas, and product adoption challenges.
Excellent technical writing, editing, presentation, facilitation, and plain-language communication skills.