At a glance
- Experience
- 4-5 years experience
- Location
- Melbourne · Sydney
About ROLLER
- ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
- But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
- We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the role
- We’re on the lookout for an experienced Product Manager with a strong payments background who thrives on turning big ideas into impactful solutions.
- In this role, you’ll own our Financial Services product area, helping our customers seamlessly sell, serve guests, market, and manage their businesses.
Responsibilities
- Obsess customer success by deeply understanding our customers’ businesses, pain points, and the ‘why’ behind their challenges.
- Own the roadmap for our payments and financial services products, including our integrations with third-party providers like Adyen, Stripe and CyberSource.
- Leverage data-driven insights—both qualitative and quantitative—to shape a customer-centric product strategy that solves real problems.
- Balance competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
- Craft clear, compelling product documentation, including epics, user stories, and acceptance criteria, to align engineering, marketing, and operations teams.
- Be the go-to person for your initiatives, ensuring internal and external stakeholders—including our Payments Operations team and executives—are aligned on priorities, resources, and progress.
- Advocate for customers at every step, bringing passion and a strong product mindset to consistently deliver real value.
- Raise the bar by defining clear goals and key results to drive success for the product team and the solutions we build.
Requirements
- You’re an experienced Product Manager (around 4–5 years) who has worked in a fast-growing software company and knows how to navigate competing priorities.
- You bring a strong payments background, whether from a fintech, a bank, or a SaaS company with embedded payments, and understand the tech behind third-party payment integrations.
- A self-starter with a bias for action, known for delivering impact in dynamic, fast-paced environments with meticulous attention to detail.
- Comfortable with ambiguity, able to break down complex challenges, adapt to shifting priorities, and drive real business outcomes.
- A natural influencer, skilled at aligning decision-makers at all levels—without relying on authority—to move initiatives forward.
- Detail-obsessed, ensuring your engineering team has everything they need to execute successfully.
- A strategic thinker, able to build compelling business cases for new opportunities and effectively communicate their value across teams.
- An exceptional communicator, both written and verbal, with a knack for building strong relationships across a wide range of stakeholders.
- An entrepreneurial problem-solver, unafraid to take calculated risks, experiment, and validate new product ideas.
- Data-driven and market-savvy, using research and insights to identify trends and shape forward-thinking product strategies.
Benefits
- 4 ROLLER Recharge days per year
- Team Member Assistance Program
- 16 weeks paid Parental Leave for primary carers
- 4 weeks paid Parental Leave for secondary carers
- Individual learning & development budget
Workplace
- Based in Sydney or Melbourne, Australia.
Skills
- Adyen
- Stripe
- CyberSource