Product Manager, Order-to-cash
Medellin, Colombia · CO Medellin - Rio Sur · 5+ years experience · Posted Oct 19, 2026
At a glance
- Experience
- 5+ years experience
- Location
- Medellin, Colombia · CO Medellin - Rio Sur
About Kaseya
- Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
- Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
- Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
- We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
- At Kaseya, we don't just raise the bar. We build it.
- Position Summary
About the role
- The Product Manager, Order to Cash will own the strategy, roadmap, and execution of Kaseya’s end-to-end Order-to-Cash (O2C) product capabilities.
- This role serves as the product subject matter expert for the O2C lifecycle, partnering closely with Finance, Billing, Collections, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT.
Responsibilities
- Define and execute the O2C product strategy and roadmap across order management, billing, invoicing, payments, collections, revenue recognition, tax, and reporting.
- Own and prioritize the O2C product backlog based on business value, customer impact, operational efficiency, financial requirements, risk, and Kaseya’s broader transformation strategy.
- Serve as the primary O2C product subject matter expert and trusted advisor to business and technology stakeholders.
- Translate complex business processes and customer needs into clear product requirements, user stories, acceptance criteria, process flows, and measurable outcomes.
- Own the product experience across the complete O2C lifecycle, from order creation and validation through invoicing, payment, cash application, collections, revenue recognition, and financial reporting.
- Partner with Finance, Billing, Collections, Revenue Operations, Sales Operations, and Customer Operations to improve end-to-end O2C processes and business outcomes.
- Support O2C processes across Kaseya’s direct sales, ecommerce, partner/channel, and EDI business models.
- Support subscription, usage-based, consolidated, and customer-specific billing models, including invoice generation, credit memos, refunds, disputes, adjustments, write-offs, and customer inquiries.
- Define product requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, chargebacks, ACH, wires, lockbox, and cash application.
- Manage product requirements, dependencies, integrations, and data flows across platforms including Salesforce, Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, Snowflake, MuleSoft, Oracle Integration Cloud, and related applications.
Requirements
- 5+ years of experience in product management, business systems, enterprise applications, or a related discipline, with significant experience owning Order-to-Cash products or capabilities.
- Deep understanding of end-to-end O2C processes, including order management, billing, invoicing, payments, cash application, collections, revenue recognition, and financial reporting.
- Experience supporting subscription-based, SaaS, usage-based, or recurring revenue business models.
- Demonstrated experience translating complex business processes into product requirements, roadmaps, user stories, and scalable technology solutions.
- Experience working with enterprise ERP, CRM, billing, payment, or revenue-management platforms.
- Strong understanding of enterprise integrations, APIs, data flows, and dependencies across business applications.
- Experience leading cross-functional initiatives involving Finance, Accounting, Sales, Operations, Engineering, IT, and other business stakeholders.
- Strong analytical and problem-solving skills, with the ability to understand complex systems and translate them into practical solutions.
- Strong communication and stakeholder-management skills, with the ability to influence decisions across both business and technical teams.
- Experience with digital transformation, systems migration, process optimization, and automation initiatives.
Preferred qualifications
- Experience in a SaaS, MSP, technology, or high-growth environment.
- Experience with Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, MuleSoft, Oracle Integration Cloud, or Snowflake.
- Experience with AI-enabled automation within Finance, Billing, Collections, or O2C processes.
- Experience operating in a global environment with multiple business models, geographies, currencies, tax jurisdictions, and payment methods.
- Experience leading large-scale ERP, CRM, billing, payments, revenue management, or O2C transformation initiatives.
- Experience working within a complex enterprise technology environment with multiple interconnected systems and integrations.
- Experience in a private equity-backed or high-growth organization.
Skills
- Salesforce
- Salesforce Revenue Cloud
- Oracle ERP
- NetSuite
- RightRev
- GetPaid
- Gr4vy
- GoCardless
- OneSource
- Snowflake
- MuleSoft
- Oracle Integration Cloud
