At a glance
- Workplace
- Remote
- Location
- Remote
About Kaseya
- Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
- Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
- Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
- We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
- At Kaseya, we don't just raise the bar. We build it.
- We are seeking a strategic, detail-oriented Product Manager to join our Business Information Systems (BIS) team. This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting our Product Business Systems (PBS), the internal systems that support our Product organization, focusing on two main areas: business systems products and pricing, and software provisioning, usage, and overage.
About the role
- Kaseya is seeking a strategic, detail-oriented Product Manager to join its Business Information Systems (BIS) team.
- This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting internal Product Business Systems (PBS).
- The role focuses on business systems products and pricing, as well as software provisioning, usage, and overage.
Responsibilities
- Define and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities
- Serve as the PBS subject expert across current and future-state systems, including Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft / Oracle Integration Cloud (OIC), Kaseya One, and key boundary applications
- Partner with Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT stakeholders to gather requirements, prioritize features, and deliver scalable business outcomes
- Lead requirements definition and solution alignment across the Lead-to-Cash (L2C) lifecycle
- Translate complex business processes into clear system requirements, user stories, acceptance criteria, process flows, and testable outcomes
- Own and manage the product backlog and write clear, actionable user stories and acceptance criteria
- Lead sprint planning, backlog refinement, discovery sessions, solution reviews, demos, and Agile ceremonies for assigned PBS workstreams
- Work closely with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations and customer support teams to deliver end-to-end solutions
- Act as a liaison between business users and technical teams, translating operational pain points and business needs into system requirements and scalable design decisions
- Monitor system performance, user adoption, data quality, defect trends, and operational outcomes to identify opportunities to optimize workflows
Requirements
- 7+ years of experience in product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery roles
- Proven expertise in Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes
- Hands-on experience with software license provisioning and entitlement management, including integrations built on platforms such as MuleSoft or Boomi
- Experience with usage-based pricing models, including usage capture, rating, and overage management
- Strong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud / RCA, Software subscription business, payment platforms, integration platforms, or comparable enterprise systems
- Understanding of integrated system flows across sales, order management, billing, receivables, collections, revenue recognition, and reporting
- Demonstrated success managing cross-functional Agile teams and driving enterprise-scale projects to completion
- Strong communication and stakeholder management skills; ability to influence and drive alignment across departments
- Solid understanding of business process mapping, user experience design, technical integrations, data dependencies, and system controls
- Ability to navigate evolving transformation plans and a mix of legacy and future-state platforms
Workplace
- Remote workplace within the United States.
Skills
- Salesforce
- Salesforce Revenue Cloud Advanced
- Salesforce Revenue Cloud / RCA
- Salesforce CPQ
- NetSuite
- Oracle ERP
- MuleSoft
- Oracle Integration Cloud
- Boomi
- Kaseya One
- Salesforce Commerce Cloud
