At a glance
- Experience
- 3-5 years experience
- Employment
- Full-time
- Location
- New York City
About the role
- We’re hiring a Product Operations Lead to run the operating system for Tennr’s Product and Engineering team: how we plan and review work, how customer feedback reaches the roadmap, and how new functionality gets into customers’ hands.
- You’ll work closely with our P&E leadership and sit between Product, Engineering, and the teams closest to our customers: CX, Deployment, Sales, and Managed Services.
Responsibilities
- Run the planning and review cadence with Product and Engineering leadership, from quarterly planning and goal setting to regular business and execution reviews.
- Own how customer signal from CX, Deployment, Sales, and Managed Services reaches Product and Engineering.
- Own the cross-functional work required to enable and roll out new functionality.
- Identify and prioritize vendors and strategic partners required to deliver or improve Tennr’s products.
- Build custom tools, automations, and AI-powered workflows that make our PMs more efficient and effective, from feedback triage to planning dashboards.
- Build the processes Product and Engineering need, keep them lightweight, and refine them as the team scales.
- Use data and feedback to understand whether plans and rollouts are working.
- Own cross-functional projects as the business evolves, from defining the problem through execution and measurement.
Requirements
- You have 3-5 years of experience, including at least 1-2 in Product Management or Product Operations at a software company.
- You’ve worked directly with Product and Engineering teams on planning, launches, or roadmap tradeoffs.
- You’re ambitious and want substantial ownership of how a product organization plans and ships.
- You learn quickly and can get deep into an unfamiliar product, workflow, or technical system.
- You can use data and customer feedback to understand whether plans and launches are working, then determine what action to take.
- You are collaborative by default and can align Product, Engineering, and go-to-market teams without detailed instructions and keep the work moving.
- You’re a strong writer.
- You take responsibility for outcomes and stay with problems until they’re resolved.
- You have a strong work ethic and a low ego.
Benefits
- Free lunch
- Pantry full of snacks
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Competitive parental leave
Workplace
- Collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week.
Skills
- AI-powered Workflows
