Professional Services Manager I, Fleet

Remote · New Jersey-Remote · USD 66,000-105,600 · 3+ years experience · Remote · Posted Sep 21, 2026

At a glance

This is a post-sale, customer-facing, front-line role focused on deploying network, hardware, and software solutions for Axon’s Fleet solutions.
The position requires 100% domestic travel from Monday through Friday, working remotely from the United States.

Identify and implement solutions with minimal assistance in a fast-paced environment.
Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
Conduct training sessions with customer technical points of contact and end users on Axon specific product applications.
Create accurate computer network diagrams and documentation for design and planning of network communication systems.
Customer coordination and execution of field commissioning tests.
Deliver timely and detailed project deployment reports.
Engage with technology decision makers and program managers, post-sale.
Escalate product irregularities and problems to Product Managers during site deployments.
Maintain regular and predictable attendance.
Synchronize the operation of Axon products as they apply to the Fleet solutions.

Ability to perform job functions from any location with minimal oversight.
Ability to stand, bend, and stoop for upwards of 8 hours a day, and lift or carry tools up-to-75 lbs. on a regular basis, with or without special accommodations.
Flexibility to take on additional projects and adapt to changes in priorities.
Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
Reside within reasonable proximity to a major airport.
3+ years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations.
Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
A valid driver’s license is required and must be maintained throughout employment.

A+, Network + or equivalent preferred.
Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred.
Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician.
Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred.