Project Manager, Professional Services Operations

Scottsdale · Arizona-HQ · 3-5 years experience · Posted Oct 8, 2026

At a glance

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team as a Program Manager.
You'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution.
This role sits at the intersection of operations, analytics, and program management, partnering closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering.

Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
Review pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.
Map business processes, document requirements, and lead initiatives that improve operational efficiency and effectiveness.
Champion automation, standardization, and system enhancements that improve visibility, accuracy, and scalability.
Build trusted partnerships with stakeholders across Professional Services, Sales, Customer Success, Product, Engineering, Finance, and Operations.
Facilitate discussions that align teams around priorities, goals, and desired outcomes.

Bachelor's degree in a related field or equivalent practical experience.
3–5 years of experience in program management, project management, operations, professional services, business operations and analytics, or a related field.
Experience leading cross-functional initiatives and driving projects from planning through execution.
Demonstrated ability to improve processes, influence stakeholders, and deliver measurable business outcomes.
Strong proficiency in Excel and experience with tools such as Smartsheet, Salesforce, Power BI, Sigma, Google Workspace, or similar platforms.
Strong analytical capabilities with the ability to transform complex data into actionable business insights.
Experience leveraging AI-powered tools to improve productivity, analysis, documentation, and execution.
Ability to build executive-ready reporting, dashboards, and presentations.
Strong written and verbal communication skills with the ability to simplify complex information.