At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Mapbox Minsk
About the role
- You will review a large amount of customer feedback on Search, Navigation and Map data to improve customer experience.
- You will perform root-cause analysis using satellite and street-level imagery, OSM, and local ground-truth sources.
- You will make high quality edits on OSM and other internal data sources based on guidelines.
Responsibilities
- Review a large amount of customer feedback on Search, Navigation and Map data submitted by customers to improve their experience
- Do a root-cause analysis using various data sources to understand the customers' issues
- Make high quality edits on OSM and other internal data sources based on guidelines
- Triage and close feedback items within the team's SLA, and escalate issues outside the team's scope to the relevant teams
- Provide investigations and analysis, find patterns and write reports
- Interact tightly with teammates, managers and engineers to improve current tools, workflows, products and services
Requirements
- Ability to switch between projects with different workflow or instructions, multi-tasking
- Presence of logic, ability to reason and act independently
- Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing
- Ability to execute monotonous work in large volumes on a high level of personal efficiency
- Ability to work in a team and high communicative skills
- Proficiency in English (B1 and above) with the ability to communicate clearly in written and verbal communication, read and write documentation
- Knowledge of traffic rules and road-sign systems
- Resistant to stress in a rapidly changing situation
- Analytical mindset and ability to identify common patterns in large volumes of information
- Ability to work from the office for the first three months during the probation period, visit the office for team sprints periodically (bimonthly)
Benefits
- Private health, dental, and income protection plans
- Family care, maternity and paternity leave policies
- Lifestyle Spending Account
- Mental health support for you and your dependents
- Paid time away, company holidays, and generous absence policies
- Dedicated paid volunteering time
Workplace
- Ability to work from the office for the first three months during the probation period
- Visit the office for team sprints periodically (bimonthly)
- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable
Skills
- SQL
- Python
- JS
- Low Code
- Jira
- Confluence