[Remote] Implementation Manager

Woodland Hills · Remote · USD 75,000-85,000 · 1-3 years experience · Posted Oct 6, 2026

At a glance

The Implementation Manager serves as the primary point of contact post-sale, responsible for client discovery, account setup, training, and launch support. This role focuses on improving onboarding efficiency and product adoption while identifying client challenges to drive revenue growth.

Installation, integration and deployment of Convoso SaaS products in client environments.
Train customers on how to effectively utilize the dialer software as both administrators and agents.
Focus on improving onboarding efficiency, customer satisfaction and initial product adoption.
Communicate product and implementation aspects to clients and partners at appropriate technical or functional levels.
Anticipate client needs, map timelines, and manage expectations during the implementation process.
Manage technical aspects of a delivery end-to-end with minimal escalation.
Manage controlled soft launches to specific end users for testing and optimization.
Coordinate client handoffs from Customer Success and Sales teams.
Foster innovation and share best practices as the voice of the customer implementation internally.

1-3 years of experience in Implementation, Account Management, or Customer Success in the SaaS industry or similar.
Experience managing a high volume of projects with cross-functional teams.
Experience interfacing with customers in the B2C space.
Ability to identify solutions for customers while upselling products and services.
Experience developing and advising solutions to hit revenue targets during implementation.
Excellent project management skills.
Understanding of simple API integrations, customizations, and simple SQL queries.
Proficiency in Google Suite and Salesforce.
Familiarity with Zendesk and Vitally or similar customer success platforms.

Competitive compensation package
Stock options
100% covered premiums for medical, dental, basic life insurance, and long-term disability
Affordable vision plan and optional FSA
PTO, paid sick time, holidays, bereavement time, and parental leave
Birthday off
401k program with company match
Employee Assistance Program and Travel Assistance
Monthly gym membership reimbursement
Monthly credits toward food & beverage

Remote positions are open to candidates residing anywhere within the United States.
Most roles function as hybrid with opportunities for travel to in-person business events and company meetings.