At a glance
- Location
- Bangalore
About the role
- The Renewals Operations Analyst II will own pipeline hygiene, renewals governance, and forecasting for the Renewals & Expansion business.
- This role acts as an operational backbone to keep deals moving, ensure risks are visible, and hold managers accountable through data-driven insights.
Responsibilities
- Run daily pipeline hygiene checkpoints across the R+E book of business.
- Track deals stalled in stage for more than 15, 25, and 30 days.
- Monitor high-value deals ($100K+) with no activity for more than 15 days.
- Proactively surface execution risks and drive follow-up actions with reps and managers.
- Track early engagement ownership on renewal opportunities and oversee R+E Early Renewals reporting.
- Ensure Stage 4+ opportunities have a multi-year or co-term option quoted and marked as primary.
- Monitor deals expiring in the next 60, 45, 30, and 15 days and escalate at-risk renewals.
- Prepare and publish the weekly forecast deck at the manager level.
- Drive a bottom-up forecast process beginning 45 days before the next quarter.
- Manage the Exclusion List and own account transition and churn ownership transfer policies.
Requirements
- 4-7 years in Sales Operations, Revenue Operations, or Sales/Renewals Analytics.
- Strong understanding of the renewal sales motion including renewal lifecycle, early engagement, forecasting, and risk/churn management.
- Strong understanding of quoting concepts such as co-terming, multi-year options, and primary quote requirements.
- Strong working knowledge of Salesforce including reports, dashboards, opportunity stages, and quoting/CPQ concepts.
- Experience building forecast decks and pipeline reporting for sales leadership.
- Advanced Excel/Google Sheets skills.
- Excellent communication skills with the ability to challenge reps and managers.
Preferred qualifications
- Familiarity with BI tools such as Tableau or Looker.
Skills
- Salesforce
- CPQ
- Excel
- Google Sheets
- Tableau
- Looker
