Runner - Soho House Nashville
Soho House Nashville, 500 Houston St, Nashville, TN 37203 · Soho House Nashville · 2+ years experience · Posted Oct 15, 2026
At a glance
- Experience
- 2+ years experience
- Location
- Soho House Nashville, 500 Houston St, Nashville, TN 37203 · Soho House Nashville
About the role
- At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers.
- A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House.
- As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.
Responsibilities
- Follow Steps of Service set by Soho House & Co including refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, and expedite food orders
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Thrive in high-volume and elevated service environment by thinking quickly on your feet, managing/anticipating guest and member needs, and ensuring support for servers, Executive Chef, and General Manager
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhere to health and safety policy (allergy procedures) as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
- Work as one team to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar outside of your section
- Clean and stock server alley and expo area
- Maintain knowledge of the menu, with the ability to make suggestions when asked by members and/or guests
Requirements
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge
Benefits
- Medical, Dental & Vision (Full time employees)
- Retirement fund with a 2% match (Full time employees)
- Paid Time Off including sick days and vacation days (Full-Time Employees)
- Career Development
- Soho Impact mentoring, apprenticeship, local outreach and sustainability
- Learning & Development courses
- Cookhouse & House Tonic trips, training's and events
- Team Events including fitness sessions, cinema screenings, and art classes
- Team Meal free of charge whilst on duty
Skills
- POS