Strategy and Operations Analyst, Customer Success
London · United Kingdom Locations · 3+ years experience · Posted Sep 22, 2026
At a glance
- Experience
- 3+ years experience
- Location
- London · United Kingdom Locations
About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to make an impact at an extraordinary scale.
About the role
- The Strategy and Operations Analyst in Customer Success will help the team scale by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations.
- This role involves translating CS priorities into actionable plans, leading cross-functional initiatives, and building operating mechanisms to help teams make better decisions, execute consistently, and scale effectively.
Responsibilities
- Partner cross-functionally to identify, analyse and resolve systems and operational challenges
- Investigate system performance, operational workflows and underlying process issues
- Measure and forecast business performance, surfacing insights and recommendations to CS leadership
- Develop and maintain dashboards and reports that meet key business and leadership requirements
- Manage CSM territories and support improvements to territory design and planning
- Design and improve business processes using data and operational insights
- Define, track and report on annual and quarterly objectives and key results (OKRs)
- Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums
Requirements
- 5-6 years of operations experience in a software solutions or technology company
- 3+ years working with a GTM or Sales organization
- Data Analytics (SQL, creating/running complex queries and building dashboards)
- Business and operational SLA reporting
- Communicate clearly, proactively, and concisely
- Self-starter and comfortable dealing with ambiguity
Preferred qualifications
- Tableau or SFDC report development experience
- Experience as a User and Report developer in SFDC
Skills
- SQL
- Tableau
- SFDC
