At a glance
- Location
- Atlanta · NYC
- Salary
- USD 1-100 · OTE
About the role
- OneTrust is looking for a Salesforce Administrator who can combine strong hands-on administration skills with disciplined troubleshooting, testing, documentation, and stakeholder partnership.
- This role will help maintain a stable, secure, and scalable Salesforce environment while delivering enhancements through the Business Technology release process.
Responsibilities
- Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, formulas, permissions, sharing settings, and related platform features.
- Implement and maintain solutions using Salesforce configuration and declarative tools, with lightweight development where appropriate.
- Build, maintain, and QA automation, primarily using Salesforce Flow and other native process automation.
- Monitor and triage Salesforce issues from the GTM Systems production support queue.
- Investigate, diagnose, and resolve user-reported issues according to defined service levels.
- Perform structured root-cause analysis and document the cause, investigation, fix, validation steps, and resolution notes.
- Perform functional QA on configuration and automation before release.
- Partner with Solution Architects and Business Owners during UAT to clarify requirements, answer questions, and resolve defects.
- Maintain clear documentation for configuration changes, automation logic, assumptions, decisions, test evidence, and deployment details.
- Participate in peer review by reviewing configuration and automation for quality, scalability, standards, and maintainability.
Requirements
- Hands-on experience administering Salesforce in a business or operations environment.
- Experience configuring Salesforce objects, fields, validation rules, formulas, permissions, sharing, and Flow automation.
- Experience troubleshooting Salesforce issues and communicating technical findings to non-technical stakeholders.
- Experience performing QA, supporting UAT, documenting changes, and participating in controlled releases.
- Ability to manage multiple priorities while maintaining quality, follow-through, and clear communication.
- Strong problem-solving, analytical, organizational, and collaboration skills.
Preferred qualifications
- Salesforce Administrator certification; additional Salesforce certifications are a plus.
- Experience with Gearset or another Salesforce deployment and release-management tool.
- Experience writing complex Salesforce formulas and validation rules.
- Experience running Apex test classes or partnering effectively with developers on code-related testing.
- Experience supporting Lead-to-Cash, order management, approvals, pricing, contracting, or other revenue operations processes.
- Experience working with Salesforce integrations or connected business systems including but not limited to: Marketing Cloud, Gong, Salesforce CPQ or other integrated CPQ tool, Ironclad, and more.
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
Workplace
- Office-first culture
- Encouraging three days a week in office for most roles
Skills
- Salesforce
- Salesforce Flow
- Gearset
- Apex
- Marketing Cloud
- Gong
- Salesforce CPQ
- Ironclad
