At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bangalore
About the role
- As a Salesforce Administrator II at Sitetracker, you operate at the intersection of enterprise architecture, automation, and customer delivery.
- You act as a technical problem solver who understands system logic, designs enterprise-grade automations, and bridges the gap between declarative configuration and custom code.
- You will partner closely with Solution Engineers, Architects, and Developers to design, build, and maintain scalable solutions across Sitetracker and core Salesforce platforms.
Responsibilities
- Engage directly with international stakeholders to translate complex business requirements into technical design specifications, designing and maintaining fault-tolerant Salesforce Flows and scalable security architectures.
- Actively configure and tune Salesforce AI systems, perform complex data transformations, and leverage foundational Apex literacy to independently troubleshoot issues using system debug logs.
- Apply a strong understanding of architectural boundaries to determine when solutions require modular, declarative automation versus custom code, ensuring robust, prompt-driven, and highly secure workflows across the enterprise.
- Achieve 80% billable utilization, ensuring efficiency and customer satisfaction.
- Read and trace existing custom Apex logic in client orgs to understand current-state architecture.
- Translate complex customer business requirements into detailed technical specifications.
- Manage configuration tasks across multiple projects concurrently.
- Build and deploy modular sub-flow architectures independently.
- Train others on how to use and configure the Sitetracker product.
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
Requirements
- Expertise in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting.
- Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.
- Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams.
- Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.
- High ability to context-switch and manage multiple tasks in a fast-paced environment.
- Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.
- Foundational Salesforce platform knowledge and ongoing learning.
- Make critical implementation decisions autonomously, fully understanding the impact on existing code and automations.
Preferred qualifications
- Salesforce Admin certification
- Platform App Builder certification
Workplace
- Thriving in a hybrid Kanban environment that balances feature work with high-velocity support
Skills
- Salesforce
- Flow Builder
- Apex
- Kanban
