Senior AI Systems Engineer
Atlanta · USD 104,325-156,488 · 5+ years experience · Posted Oct 11, 2026
At a glance
- Experience
- 5+ years experience
- Location
- Atlanta
- Salary
- USD 104,325-156,488 · OTE
About the role
- The AI Systems Engineer will join OneTrust’s AI Center of Excellence, a team focused on enabling reliable, secure, and scalable adoption of AI and automation across the enterprise.
- This role is responsible for maintaining the operational health of the team’s AI platforms, integrations, and solutions so they remain reliable, secure, and supportable as adoption grows.
Responsibilities
- Own day-to-day administration support for Glean, Claude, Copilot Studio, Power Platform, Microsoft 365 Copilot, and related AI platforms across sandbox, development, QA, and production environments.
- Configure, maintain, and monitor native connectors and MCP access, indexing and crawling processes, authentication, integration performance, and connector health to support reliable search, retrieval, and AI experiences.
- Provide first-line support for chat, agent, connector, indexing, authentication, and permission-related issues; diagnose problems, resolve issues within established procedures, and escalate when appropriate.
- Execute and coordinate agents, custom connector, and related resource migrations across development, QA, and production environments.
- Coordinate testing, UAT, deployment validation, release readiness, and post-release support for feature and agent enablement to maintain solution stability.
- Triage AI incidents and conduct or coordinate root-cause analysis for platform outages, change-related failures, authentication or integration issues, and capacity or credit shortages.
- Monitor AI platform usage, consumption, and credit utilization; produce usage and cost reports, identify unexpected trends, and help implement guardrails and mitigations to prevent unanticipated cost increases.
- Inventory and clean up redundant or abandoned resources, including unused skills, agents, Power Automate flows, connectors, and related configurations.
- Maintain accurate configuration records, operational documentation, inventories, runbooks, known-issue registers, deployment evidence, and compliance documentation.
- Support users, citizen developers, and business stakeholders through onboarding, training, office hours, and troubleshooting guidance.
Requirements
- BA or BS in Computer Science, Information Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of relevant experience in technical operations, platform administration, systems integration, automation, AI technologies, SaaS administration, or a related field.
- Hands-on experience with enterprise AI, automation, integration, or SaaS platforms.
- Working knowledge of APIs, OAuth, service accounts, webhooks, connectors, authentication, and permissions.
- Experience supporting production technology environments and coordinating changes across development, test, and production environments.
- Strong troubleshooting and incident-management skills, including the ability to investigate root causes, assess impact, communicate status, and escalate appropriately.
- Experience with monitoring platform health, integration performance, usage and consumption, authentication expiry, and cost or credit trends.
- Ability to work independently with general direction, prioritize competing demands, exercise sound judgment, and recognize operational risks.
- Strong communication, documentation, and collaboration skills, including the ability to support technical and non-technical stakeholders.
- Commitment to secure, governed, and supportable operations, including adherence to established standards, controls, and compliance requirements.
Preferred qualifications
- Experience with one or more of the following applications: Glean, Claude, Microsoft 365 Copilot, Copilot Studio, or Power Platform.
- Experience creating integrations with enterprise platforms such as Jira, Salesforce, Workday, Ironclad, Snowflake, GitLab, Highspot or similar systems.
- Understanding of prompt design, orchestration patterns, and AI solution behavior across agentic and automation use cases.
- Experience with AI architecture, MCP tethering, A2A automations, and/or AI testing protocols.
- Hands-on experience building complex agentic AI solutions or automations.
- Microsoft certifications in Power Platform, Microsoft 365, Azure, AI Fundamentals, or related technologies.
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
Workplace
- Office-first culture encouraging three days a week in office for most roles.
Skills
- Glean
- Claude
- Copilot Studio
- Power Platform
- Microsoft 365 Copilot
- APIs
- OAuth
- Webhooks
- Jira
- Salesforce
- Workday
- Ironclad
Show all 15 skills
- Snowflake
- GitLab
- Highspot
