Senior Client Success Manager (R-20008)
Florham Park - New Jersey - United States · USD 114,900-193,000 / year · 3-5 years experience · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 3-5 years experience
- Workplace
- Hybrid
- Location
- Florham Park - New Jersey - United States
- Salary
- USD 114,900-193,000 / year · Base salary
About the role
- The Senior Client Success Manager role is essential to maintaining coverage for key accounts, protecting renewals, and mitigating churn.
- Backfilling this role ensures continuity in Client Success delivery during a period of growing account demands.
Responsibilities
- Serve as the single post-sales support point of contact for customers for value and impact conversations.
- Coordinate with appropriate internal teams and D&B resources including Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs, Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, and Customer Service.
- Handle value touchpoints including documentation of customer use cases and KPIs, user adoption and product utilization, and solution optimization.
- Identify and coordinate customer training needs across the entire portfolio of customers supporting 1-3 Account Executives.
- Ensure delivery of contracted products and services to clients to ensure SLAs and KPIs as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed.
- Help promote attendance to Industry Knowledge sessions when available.
- Act as backup to Sales AEs and other CSMs with contract management, forecasting, and negotiation as needed.
- Provide product certifications and ability to demo products as needed with customers directly for Finance Solutions, Sales & Marketing Solutions, and Third Party Risk & Compliance.
- Access and use applications and systems including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and Usage Reporting Systems.
Requirements
- Strong demonstrated knowledge and acumen of enterprise product set associated with business unit solutions.
- Strong written and verbal communication skills.
- Ability to document at a high level a Process Review and/or Process Map and 3-5 years of project management experience.
- Understand personas of CFO, CPO, CCO, and CMO.
- Bachelor's degree.
- 5+ years of sales, sales support, client service, or account management experience.
Preferred qualifications
- Master's Degree
- Six Sigma certification
- Project Management Certification(s)
Benefits
- Generous paid time off in your first year, increasing with tenure
- Up to 16 weeks 100% paid parental leave after one year of employment
- Paid sick time to care for yourself or family members
- Education assistance and extensive training resources
- Do Good Program: Paid volunteer days & donation matching
- Competitive 401k with company matching
- Health & wellness benefits, including discounted Wellhub membership rates
- Medical, dental & vision insurance for you, spouse/partner & dependents
Skills
- SFDC
- KPI
- BI Portal
- OA/QTC
- Sales Spot
- Usage Reporting Systems
- Finance Solutions
- Sales & Marketing Solutions
- Third Party Risk & Compliance
