At a glance
- Experience
- 5+ years experience
- Location
- Brazil - Remote · Brazil
About Valtech
- Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
- At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
- At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
- Are you ready to create what’s next? Join us.
About the role
- As a Senior Cloud Engineer, you will operate, monitor, and continuously improve client cloud environments, lead the response to incidents within agreed SLAs, and drive automation that reduces operational risk.
- This position participates in a rotating shift and on-call schedule to provide round-the-clock coverage for Valtech's managed services clients.
Responsibilities
- Monitor cloud infrastructure (AWS, Azure, and/or GCP) using observability tooling; triage alerts and respond to incidents within defined SLAs as part of a 24x7 rotation, including nights, weekends, and holidays as scheduled.
- Lead incident response, root cause analysis, and problem management for production issues, escalating to vendors or engineering leadership when required.
- Execute and support change requests, patching, backups, and routine maintenance following Valtech's change management and least-privilege access processes.
- Design, build, and maintain Infrastructure as Code (e.g., Terraform, CloudFormation, ARM/Bicep) and CI/CD pipelines to automate provisioning and reduce manual toil.
- Own and continuously improve monitoring, alerting, and dashboarding (e.g., CloudWatch, Datadog, Grafana, Azure Monitor) to increase visibility and reduce mean time to detect/resolve.
- Support security operations: apply patches, respond to vulnerability findings, and follow incident escalation procedures in line with client and Valtech security policies.
- Maintain accurate runbooks, knowledge base articles, and shift handover notes to ensure smooth 24x7 continuity across teams and time zones.
- Collaborate with client stakeholders, account teams, and cross-functional Valtech engineering teams on service improvement initiatives.
- Contribute to capacity planning, cost optimization, and reliability improvements (SLOs/SLIs) for managed environments.
- Participate in on-call rotation and follow escalation/paging procedures for priority incidents outside scheduled shifts, where applicable.
Requirements
- Advanced/Fluent English
- 5+ years of experience in cloud engineering, DevOps, SRE, or infrastructure support roles, ideally within a managed services or 24x7 operations environment.
- Deep, hands-on experience with at least one major cloud platform (AWS, Azure, or GCP); multi-cloud experience is preferred.
- Working knowledge of Linux and/or Windows Server administration.
- Scripting/automation experience (e.g., Python, Bash, PowerShell) and familiarity with Infrastructure as Code tools.
- Solid experience with containerization and orchestration (Docker, Kubernetes) is expected.
- Familiarity with monitoring and incident management tooling (e.g., Datadog, PagerDuty, ServiceNow, Jira Service Management).
- Understanding of ITIL-aligned incident, problem, and change management practices.
- Strong troubleshooting skills and the ability to remain calm and methodical during high-pressure incidents.
- Clear written and verbal communication skills for shift handovers and client-facing updates.
Preferred qualifications
- Cloud certification (e.g., AWS Certified Solutions Architect Professional/DevOps Engineer Professional, Microsoft Azure Administrator/Solutions Architect Expert, Google Cloud Professional Cloud Architect).
- Experience supporting enterprise or multi-tenant client environments in a managed services or MSP setting.
- Exposure to security frameworks and compliance requirements (e.g., ISO 27001, SOC 2, GDPR).
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience with IT Service Management platforms enriched by AI
Benefits
- Flexibility, with remote and hybrid work options
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
Workplace
- Open for remote or hybrid work (São Paulo or Florianópolis)
Skills
- AWS
- Azure
- GCP
- Terraform
- CloudFormation
- ARM/Bicep
- CloudWatch
- Datadog
- Grafana
- Azure Monitor
- Python
- Bash
Show all 15 skills
- PowerShell
- Docker
- Kubernetes
