At a glance
- Experience
- 4-5 years experience
- Workplace
- Remote
- Location
- Remote
About Nice
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the role
- The Senior Cloud Operations Engineer will design, implement, and optimize complex AWS cloud environments.
- This role involves managing containerized workloads on Amazon EKS and ECS while maintaining production-grade Linux systems and databases.
- The position contributes to the reliability, scalability, and security of cloud platforms within a collaborative, engineering-driven organization.
Responsibilities
- Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure.
- Manage Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
- Ensure the stability, security, and efficiency of production Linux environments through system administration and performance tuning.
- Maintain and optimize relational databases like PostgreSQL, MySQL, and Aurora, as well as NoSQL platforms like DynamoDB and Redis.
- Strengthen cloud security posture through management of IAM, network security controls, and secrets management.
- Implement and improve monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
- Participate in on-call rotations, lead troubleshooting efforts, and perform root cause analysis for production incidents.
- Partner with software engineering, DevOps, and platform teams to improve deployment processes and application reliability.
- Identify and implement cloud cost optimization opportunities through resource right-sizing and capacity planning.
Requirements
- 4–5 years in a cloud operation, infrastructure engineering, or SRE role.
- Deep hands-on experience with core AWS services including EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB.
- Proven ability to design and troubleshoot complex AWS networking topologies.
- Production experience managing workloads on Amazon EKS and ECS.
- Strong Docker fundamentals including image builds, registries, and container security.
- Strong Linux administration skills including Bash/Python scripting and network diagnostics.
- Proficiency in Terraform for module design and state management.
- Hands-on experience with Puppet for configuration management.
- Experience with relational and NoSQL database schema management and performance tuning.
- Excellent communication skills and a detail-oriented, task-driven approach.
Preferred qualifications
- Bachelor’s degree in computer science, IT, or an engineering field.
- AWS Certified DevOps Engineer certification.
- Certified Kubernetes Administrator (CKA) certification.
- Familiarity with CI/CD pipelines such as GitHub Actions, Jenkins, or AWS CodePipeline.
- Experience with observability tooling like Datadog.
Workplace
- NICE-FLEX hybrid model: 2 days in the office and 3 days remote per week.
- Role is based in the United Kingdom.
Skills
- AWS
- Linux
- Amazon EKS
- Docker
- Terraform
- Puppet
- PostgreSQL
- MySQL
- DynamoDB
- Redis
- Bash
- Python
Show all 14 skills
- Prometheus
- Grafana
