Senior Commercial Counsel

San Francisco · New York City · USD 250,000-300,000 · 8+ years experience · Full-time · Hybrid · Posted Oct 16, 2026

At a glance

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon is seeking a Senior Commercial Counsel to serve as a senior strategic legal partner to the business.
This hybrid role has primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions.
The position partners closely with sales leadership and other senior stakeholders to structure, negotiate, and close sophisticated enterprise agreements.

Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements, business associate agreements, information security agreements, professional services agreements, and channel partner agreements.
Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business.
Partner with cross-functional teams to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs.
Develop and improve form agreements and negotiation playbooks to drive consistency and scalability.
Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations.
Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs.
Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments.

JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction.
8+ years of commercial legal experience supporting technology companies in the SaaS industry with demonstrated experience leading complex, high-value enterprise technology transactions.
Exceptional judgment with the ability to balance legal risk and business objectives in a fast-paced, high-growth environment.
Proven ability to build trusted relationships with senior business stakeholders and provide practical, business-oriented legal advice.
Significant experience with AI, data protection, and privacy laws, information security terms, and technology contracting.
Outstanding drafting, negotiation, communication, and interpersonal skills.
Proven ability to independently manage numerous complex, business-critical matters and competing priorities.
Demonstrated ability to improve legal processes, develop scalable contracting resources, and drive operational excellence.

In-office company with hybrid work arrangements available for those based in San Francisco and New York City.