Senior Customer Engineer - LATAM

Mexico City, Mexico (Hybrid) · Mexico · Remote · 6+ years experience · Posted Sep 28, 2026

At a glance

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

Mixpanel is seeking a Senior Customer Engineer for LATAM to serve as the technical counterpart to the Sales organization and drive business outcomes for enterprise customers.
Customer Engineers embed themselves within enterprise customer teams to deliver on product value, manage change, and execute technical projects.
The role requires articulating the technical and business benefits of Mixpanel to developers, product managers, and senior executives.

Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
Communicate and consult effectively at all levels of the customer's organisation to earn trust and influence buying decisions
Bridge the technical-business gap—working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes
Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team

Fluency in business and conversational Spanish and English
The ability to communicate with stakeholders at all levels—from discussing APIs with developers to organisational efficiency with CIOs
A demonstrated track record of qualifying and selling technical solutions to executive stakeholders
6+ years of experience in a Software-as-a-Service Sales Engineering or related role
Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
A successful record of experience in sales engineering, consulting, or technical project management
Excellent written, analytical, communication, and presentation skills
Strong process and project delivery discipline
Proficiency with AI tools such as Claude, Claude Code, Gemini

Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs
Exposure to product-led growth (PLG) environments and sales-assisted conversion motions
Background in high-growth SaaS environments (Series B–E or beyond)

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break