Senior Customer Success Manager

Hasselt · 5+ years experience · Onsite · Posted Oct 20, 2026

At a glance

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients.
By understanding each client's business goals, you will help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.

Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner's offices
Identify opportunities within your client's marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform
Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems
Implement plan for new programs, partnering with tech and strategic resources

A deep understanding and passion for email/SMS/Push Notifications/Website personalization
5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
Comfort working in highly flexible, entrepreneurial environment
Proven success working in cross functional teams
Strong ability to establish priorities and make decisions
Strong project planning and management skills
Outstanding oral and written communication and presentation skills
Strong team building and interpersonal skills
Undergraduate degree in business, marketing or related field
Fluency in Dutch and English is required