At a glance
- Workplace
- Remote
- Location
- Bangalore
About Easyship
- Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.
About the role
- Easyship is seeking an experienced Customer Success Manager to join the team and take ownership of strategic client relationships.
- This role involves working with some of the largest accounts to ensure smooth onboarding, drive adoption, and uncover growth opportunities.
Responsibilities
- Owning a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.
- Acting as a trusted advisor to enterprise clients, understanding their needs, strategic objectives, long term business goals and aligning them with Easyship solutions.
- Proactively engaging with customers to track progress, deliver success reviews, and demonstrate value, while identifying and mitigating risks of churn.
- Anticipating customer challenges and provide solutions collaborating closely with Support, Operations, and Product teams to ensure success.
- Identifying and pursue expansion opportunities leading commercial discussions for upsells and renewals, and partnering with Sales to drive revenue growth.
- Monitoring account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT, ensuring client satisfaction, retention, and revenue growth.
- Driving process improvement identifying inefficiencies, and proposing improvements that enhance team productivity and the customer journey.
- Serving as a customer advocate within Easyship, championing client needs across internal teams, and building strong external advocacy to amplify Easyship’s brand in the market with reviews, case studies and referrals.
Requirements
- At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
- A customer-first mindset with a proven ability to build relationships
- A strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
- Excellent communication and data storytelling skills.
- Experience identifying expansion opportunities and working with Sales teams to close them
- Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
- Proven ability to manage multiple accounts and client types simultaneously
Benefits
- Generous remuneration and stock units
- Comprehensive health coverage
- Gym and wellness expenses reimbursement
- Zomato digital meal credits
- Pantry full of wholesome snacks
- The freedom to ‘Work from Anywhere’ for 4 weeks in a year
- Generous vacation policy, plus duvet days and mental health days
Workplace
- This is a full-time, onsite role based in the Bengaluru (MG Road) office.
