Senior CX Compensation Analyst

Boston · Denver · San Francisco · USD 96,000-144,000 · Hybrid · Posted Sep 28, 2026

At a glance

The Senior CX Compensation Analyst will own the design, governance, administration, and operational integrity of incentive compensation programs for Klaviyo’s Customer Experience organization.
This mid-level role involves modeling expected commission expense, resolving compensation inquiries, and contributing to broader GTM incentive compensation processes.
The position requires strong analytical skills and the ability to communicate complex compensation outcomes to both plan participants and leadership.

Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization.
Apply crediting logic and plan rules consistently while flagging exceptions.
Maintain compensation plan documentation, quota/target records, and payee assignments.
Partner with CX leaders to answer plan questions and explain payout calculations.
Serve as a first point of contact for compensation inquiries and disputes via ticketing systems.
Investigate discrepancies by tracing transactions through Salesforce and data sources.
Build and maintain dashboards and reports in Tableau/Looker to track attainment and plan performance.
Write SQL queries to pull, validate, and reconcile compensation and transaction data.
Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals.
Partner with Systems and Finance teams on process improvements, automation, and audit work.

3-5 years of experience in compensation, sales/revenue operations, or finance teams.
SQL experience with the ability to query and validate data from multiple sources.
Experience working with Salesforce or a comparable CRM.
Experience with compensation management tools.
Strong modeling skills using advanced Excel or Google Sheets.
Excellent written and verbal communication skills.
High attention to detail and strong organizational skills.

Hybrid 3x per week in Boston.
May require up to 10% travel for onboarding, client/partner work, team meetings, and industry events.