At a glance
- Workplace
- Hybrid
- Location
- Toronto · Atlanta
About PagerDuty
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
- PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
- Go behind-the-scenes on our careers site and @pagerduty on Instagram.
- Additional Information
- PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
- PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
About the role
- PagerDuty is hiring a Senior Developer Advocate to join the Developer Relations team, covering incident response, operational resilience, and AI agents in incidents.
- The role involves spending most time making things (writing, building, presenting) and participating in developer communities while bringing internal observations back as a subject matter expert.
Responsibilities
- Build sample apps, integrations, and demos against the PagerDuty API, including ones that exercise AI and agentic capabilities.
- Write technical content for practitioners: tutorials, deep dives, teardowns, and strong technical opinions.
- Speak at conference talks, meetups, webinars, podcasts, and video content.
- Participate in the PagerDuty community and external spaces where operations, reliability, and AI engineering are discussed.
- Support developer events run by teammates.
- Route feedback back to internal teams with actionable context attached.
- Build and maintain systems that let engineers, product marketers, and community champions speak and write well to scale advocacy.
Requirements
- Experience in developer advocacy, developer relations, community, solutions engineering, support engineering, SRE, or another technical role accountable to developers.
- Demonstrated technical credibility with live demonstrations and real-world execution.
- Experience carrying a pager and opinions about what good looks like in incident management and reliability processes, especially with AI in the mix.
- Proficiency in 1–2 programming languages, familiarity with APIs, and the ability to quickly get productive in unfamiliar environments.
- A public body of work (e.g., writing, talks, demos, code repositories, videos, or streams).
- Strong written and verbal communication skills across multiple formats.
- Active participation in technical developer communities.
- Willingness to travel up to 25% of the time for conferences, meetups, and team gatherings.
Preferred qualifications
- Experience engaging with security-conscious or compliance-heavy developer audiences.
- Hands-on experience working with AI agent frameworks or modern AI tooling.
- Experience running production systems at scale.
- Track record of contributing to open source projects.
- Prior customer-facing experience in technical support or solutions engineering.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
Workplace
- Expected to come into the Toronto office two times per week.
- Operates a hybrid work model.
Skills
- APIs
- AI Agent Frameworks
- Modern AI Tooling
