Senior Engagement Manager

Remote · 5+ years experience · Full-time · Remote · Posted Oct 15, 2026

At a glance

Engagement Management is a new and fast-growing practice at ClickUp, bringing program leadership, service delivery and change management together.
As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company's largest and most strategic clients.
You are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver.

Serve as the primary client contact for delivery and build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments.
Build trusted relationships with client executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery.
Navigate complex enterprise stakeholder environments and competing priorities across client functions and broker alignment when they conflict.
Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin.
Translate customer business requirements into internal deliverables and milestones.
Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders.
Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support.
Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point.
Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans.
Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes.

5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead.
Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms.
Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement.
Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs.
Commercial acumen: you've managed engagement budgets, SoWs, change requests and margin, and you know when to push for expansion vs when to stabilize.
Executive presence: you can run a SteerCo, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room.
Experience leading cross-functional and distributed teams you don't directly manage, across client, partner and internal resources.
Strategic judgment to separate genuine product gaps from client process or training gaps.
Hands-on with AI: you already use AI to work faster, and you can credibly advise clients on where agents and automation fit.
Excellent written and verbal communication.

Experience in work management or SaaS software, professional services firms, agencies or regulated industries.
PMP Certification.