Senior IT Support Engineer, India

IN - Bangalore · Full-time · Onsite · Posted Oct 16, 2026

At a glance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

The Senior IT Support Engineer will provide on-site and remote technical support to employees and contractors in Bangalore.
This role serves as the primary point of contact for hardware, software, and office technology issues, including new-hire onboarding and event support.
The position requires working from the Bangalore office five days a week.

Provide on-site and remote IT support for macOS, Windows, PC, and Apple hardware.
Troubleshoot hardware, operating systems, SaaS applications, and office technology.
Deliver new-hire IT onboarding, including computer setup and account access.
Support meeting rooms, all-hands event spaces, and office technology.
Administer and support tools including Google Workspace, Slack, Okta, Confluence, Jira, and Zoom.
Contribute to documentation, knowledge guides, and process improvements.
Partner with international peers and cross-functional teams to manage priorities and improve support processes.
Manage complex IT issues requiring careful triage and escalation.

Patient and empathetic approach to on-site user support.
Strong documentation skills with the ability to write clear knowledge articles.
Experience supporting and troubleshooting MDM applications across Mac and Windows.
Experience with basic administration of Google Workspace, Okta, Confluence, Jira, and Zoom.
Strong foundational technical troubleshooting skills across hardware and software.
Intermediate troubleshooting skills for office hardware, networks, and infrastructure.
Intermediate networking troubleshooting skills, including Wi-Fi, DNS, and office networks.
Experience working in high-growth, multinational technology companies.
Experience working in a matrix environment with projects spanning multiple teams.
Willingness to work a shifting schedule to support a hybrid environment and occasional out-of-hours events.

Must work from the Bangalore office five days a week.
Requires flexibility to work a shifting schedule to support a hybrid environment.